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A little about me...

Hey there! I'm Brianna, a spirited service designer with a zest for life and a strong affinity for my French roots, hiking and the great outdoors. With a background deeply rooted in the world of hospitality, I've honed my skills over 15 adventure-filled years, understanding customer needs and employee perspectives like the back of my hiking boots.

 

Armed with a blend of service design and UX design know-how and a commitment to making a positive impact, I bring a versatile toolkit ready to tackle any industry challenge head-on. My passion lies in weaving together research insights and design magic to create solutions that not only look good but add value.

 

A firm believer in the power of collaboration, I love diving into new projects with diverse teams, cooking up innovations, and stirring positive change in the business world. Let's join forces, blend our creativity, and whip up some design wonders together!

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EDUCATION
 

Master’s Degree, Service Design, Savannah College of Art and Design, Savannah, GA  

Bachelor's Degree, French & UX Design, Western Washington University, Bellingham, WA

 

EXPERIENCE

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Project Manager and Research Lead                                                                                                 JUN 2023 – SEP 2023

Stride, Inc., Contract - Remote       

                                    

  • Led a 10-member design team to drive the creation of an immersive educational game, leveraging design strategy, research, and leadership to enhance customer satisfaction and gain a competitive edge
     

  • Presented project progress and integrated stakeholder feedback to drive iterative design processes, implementing agile methodologies to incorporate ideas, reduce risk, and enhance market responsiveness within stringent timelines
     

  • Managed project timelines and deliverables, ensuring seamless execution through effective communication and collaboration among team members and clients
     

  • Guided the design and development of an innovative game with augmented reality (AR) features, contributing to the transformation of education while showcasing expertise in leadership, design research, and service design, and anticipating adaptability for future growth


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Concept & Experience Lead SDN NextGen                                                                                                  JAN 2023 – JUN 2023

Service Design Network, Young Talent Board - Remote    

                                                      

  • Led a global volunteer team to create and deliver a customized virtual conference for emerging talent in service design, primarily focusing on conceptualizing the conference and enhancing the overall experience for attendees and speakers
    ·      

  • Worked closely with various teams, preparing and sharing progress reports for weekly meetings, maintaining effective communication and gathering stakeholder input and feedback
          

  • Assisted in the planning and facilitation of co-creation workshops aimed at generating, developing, and prioritizing features for the conference, ensuring the active involvement of participants in shaping the event
    ·      

  • Leveraged digital tools to establish asynchronous communication and a systematic work process for our global team, spanning multiple time zones

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OTHER EXPERIENCE

 

Customer Service, (Server, Bartender, Manager)                                                                          NOV 2006 – AUG 2023

Restaurant and Hospitality Industry         

                                                      

  • Serving the public, understanding and anticipating needs and exceeding customer expectations
           

  • Managing daily service and operations, including team training, ensuring consistency and quality of service and preparing daily sales and labor reports and other written communications with management team
    ·      

  • Eloquent performance under pressure. Efficient and effective multitasking, prioritization, and time management.

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CORE COMPETENCIES

 

Research Methods:    Journey Maps, Service Blueprints, Root Cause Analysis, Affinization, Blue Ocean Strategy, SWOT, Business Model Canvas, Data Storyfinding and Storytelling, Empathy Maps, Personas/Archetypes, Cultural Probes, Sensory Cue

 

Design Skills:     Ideation, Wireframing, Information Architecture, Prototyping, Data Visualization, Graphic Design, Interface Design, Iterative Design, Design Systems, Project Management, Agile 


Tools:    Google Suite, Figma, Adobe CC, Miro, Microsoft Office, Canva, Smaply, SmartSheet, Motion, Quickbooks, Agile, Construct, POS Sytsems


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VOLUNTEER WORK
 

SDN NextGen Conference

Project Santa Clause

Northwest Wildlife Rescue and Rehabilitation

Northshore Veterinary Hospital


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CERTIFICATES / LICENSES / WORKSHOPS
 

TheDome: Project Management Workshop, José Finocchio x SCAD, 2023

Lextant: Design Research & Insight Translation, Lextant, 2023

Sustainability as an Innovation Opportunity, LinkedIn, 2023

Figma for UX Design, LinkedIn, 2023

Agile Crash Course: Agile Project Management; Agile Delivery, Udemy, 2020


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LANGUAGE
 

English: Native

French: Advanced (B2)

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